• We will process your order within 2 business days unless an order processing delay has been noted on the website.
• Orders once shipped usually take around 2-5 business days to be delivered. A tracking number will be provided with your shipment confirmation email.
• To ensure timely deliveries, please provide the complete shipping address including zip code and a contact number.
• Orders once shipped, cannot be cancelled or changed.
• In the unlikely event that the product arrives damaged or broken, our carriers & shippers require photo documentation for reimbursement & quality control. Please click a photo
and e-mail the image to firstname.lastname@example.org with your name, order reference number and a brief message, and we will look into this matter immediately.
Candle Care Tips
- Allow the first light of your candle to burn for 2 – 3 hours until the entire top layer has melted
- Trim the wick to approximately 3- 5mm in between each burn
- Refrain from keeping lit candles in a draughty area as this will cause them to burn faster
- When extinguishing the flame, ensure the wick is upright and centered